Overview
CXI Reach is Ozonetel’s outbound messaging engine that enables businesses to send SMS and WhatsApp messages at scale.
It supports dynamic templates, personalized messaging, scheduling, and detailed delivery tracking, making it ideal for:
- Marketing promotions
- Transactional alerts
- Reminder notifications
- Service updates
CXI Reach gives admins full control over message templates, sender configurations, campaign scheduling, and customer list management.
Key Capabilities
| Feature | Description |
|---|---|
| Multi-channel Messaging | Supports both SMS and WhatsApp communication. |
| Template-based Campaigns | Use approved templates (static or dynamic) with data-driven variables. |
| Senders Management | Configure SMS sender IDs and WhatsApp numbers. |
| Scheduling | Run campaigns immediately or at a scheduled date/time. |
| Bulk Uploads | Upload customer numbers via CSV, Excel (.xlsx, .xls) |
| Callback URLs | Receive campaign delivery events for system updates. |
| Reporting | Track delivery, failures, and message-level status. |
CXI Reach Workflow
The overall flow for sending outbound communication:
- Create / upload templates (Access at Cloudagent Admin login -> Admin -> Configurations -> BA Templates)
- Configure senders (Access at Cloudagent Admin login -> Admin -> Configurations -> BA Senders)
- Create a campaign, SMS or WhatsApp (Access at CXI Reach)
- Upload customer numbers (simple or bulk)
- Schedule and launch the campaign
- Track insights via reports
Updated 1 day ago