The report captures customer feedback regarding their interaction with the contact center, encompassing ratings and comments provided through the IVR system post-call.
This insightful report serves as a valuable tool for the contact center, offering a comprehensive understanding of customer satisfaction. By analyzing the feedback, the contact center can identify areas for improvement, ultimately contributing to an enhanced customer experience.
As an admin, you can access the data through the following time frame options:
- Last 7 days
- Custom: Choose a start date and end date to retrieve data for the specified duration.
Also, the data can be downloaded in CSV and XLS formats.
Instructions on how to generate it are available by clicking here.
Updated about 2 months ago