Guides

Customer Support Escalation Matrix

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This article provides a detailed guide to our Customer Support Escalation Matrix, specifically designed to address the unique escalation levels of different regions.

The following sections detail the escalation matrices for:

India North
India South
India West
International

Each section outlines the Point of Contact (POC) details, categorized by escalation levels, to ensure that all customer concerns are addressed.

Updated 3 months ago