Guides

Customer Support Escalation Matrix

For real-time updates on active incidents and maintenance, please check on status.ozonetel.com

Suggest Edits

This article provides a detailed guide to our Customer Support Escalation Matrix, specifically designed to address the unique escalation levels of different regions.

The following sections detail the escalation matrices for:

India North
India South
India West
International

Each section outlines the Point of Contact (POC) details, categorized by escalation levels, to ensure that all customer concerns are addressed.

Updated 4 months ago