This course is designed to support administrators and supervisors in effectively navigating the CLOUDAGENT Portal. It aims to familiarize them with the diverse range of options and functionalities that the portal offers.

Through comprehensive guidance, the course covers the step-by-step process of configuring CLOUDAGENT for inbound, outbound, and chat campaigns. It also includes detailed instructions on creating agents and defining their roles within the system.

Please be aware that throughout this guide, the terms "Admin" and "Administrator" are used interchangeably, both referring to the individual responsible for overseeing the operations of the CLOUDAGENT portal.

Outcomes

Upon completing this lesson, a learner will be able to perform the following tasks:

• Login to the CLOUDAGENT Portal as Admin
• Navigate the Home Page
• Understand and configure Campaigns
• Understand and use the Configurations option
• Understand Callback
• Understand Chat
• Adding Sub-Admin
• Understand templates
• Logout of the Admin portal