Dispositions

The disposition list option in the ‘Admin’ tab is used to define the call completion process with a meaningful description. A disposition is a way to classify a call, and it allows administrators to define the reason for the call outcome.

The administrator can define new disposition reasons by using the 'New Reason' option. These reasons can be changed over time, depending on the needs of the business. If a disposition needs to be changed for any reason, the administrator can do so by clicking on the "3 dot menu" for the respective disposition and deleting or modifying it as needed.

It is also possible to export the disposition reason list in XLSX format.

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Note:

Please note that a valid disposition code must be at least 2 characters long and can contain up to 150 alphanumeric characters. If callback alerts are needed, make sure to enable the Callback option.