This report tracks the number of calls made using the predictive dialer for a specific campaign or agent. It provides detailed information on the dialer's success rate in connecting with customers and the effectiveness of agents in handling the calls.
The report is designed to assess the performance of the predictive dialer and the efficiency of agents on calls made through the dialer. This information can be used to improve the dialer's performance, for example, by adjusting the caller data if the customer pickup rate is low, indicating an ineffective dialer.
The managers responsible for the dialing process and dialer developers can benefit from this report by gaining valuable insights into the dialer's performance and taking necessary action to optimize its efficiency if required.
Instructions on how to generate it are available by clicking here.
Updated 2 months ago