Digital Detail Report

This report provides a comprehensive view of chat interactions, which has all the possible Chat Metrics tracked for a chat.

To generate the web view of the performance of the agent on the chats in the contact center based on all possible Chat Metrics of the chat.

Supervisors of Inbound contact centers will find this report useful as it provides insight into an agent's efficiency, effectiveness, and overall proficiency in handling customer inquiries.

The data in this report can be swiftly accessed by utilizing the filters Campaign Name and Channel Type. The Channel Type filter offers the following options to refine the data:

  • All
  • Web
  • Whatsapp
  • Email
  • Sms
  • Chat
  • Webchat
  • Mail
  • Twitter
  • Facebook

Instructions on how to generate it are available by clicking here.