This report analyzes the different types of calls received by the contact center, based on the dispositions assigned by agents.
It presents a comprehensive overview of the dispositions assigned by agents for all calls handled by the center.
Supervisors in the contact center will find this report useful to assess the reasons or issues that prompt customers to call the contact center. It provides insight into the types of inquiries received by the center.
Instructions on how to generate it are available by clicking here.
Updated 2 months ago