06 May 2023

What's New

Connecting a Whatsapp number with CloudAgent is easier now.
Agents can connect with customers on Whatsapp without logging into CloudAgent. We call it the ‘Switchboard’
The agent-customer relationship is taken a step further. Level up your service with the new ‘Sticky Agent’ feature
Manage your agents efficiently with the new ‘Auto Logoff’ configuration control in the Admin Panel
Tired of complaints from customers of repeated calls? Control the number of outbound calls to a customer in a single day
What are your agents doing on screen during calls? We’re giving you access with the screen recording option. Know how agents are using tools effectively during calls
You’ve been wanting to provide priorities to your performing agents in a skill. We’ve heard it. Time to prioritise & see you improve
No more report download issues & follow ups. Download a report & access it through a link in seconds
Need a Sneak-peak of what agents are doing in the call? Get a screen recording of each call your agents are handling. Yay!