Appendix

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APIs Domain Name

For domestic ccaas - enter the domain: in1-ccaas-api.ozonetel.com

For international ccaas - enter the domain: api.ccaas.ozonetel.com

For Partners - enter the respective URL

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Cloud Agent Integrations with Salesforce

For domestic ccaas - enter the URL:
https://in-ccaas.ozonetel.com/toolbar_widget/index.html#dashboard-agent

For international ccaas - enter the URL: https://agent.ccaas.ozonetel.com/toolbar_widget/index.html#dashboard-agent

For Partners - enter the respective domain in the below URL
https://{partnerdomainurl}/toolbar_widget/index.html#dashboard-agent

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Cloud Agent account login

For domestic ccaas - enter the URL: https://cloudagent.ozonetel.com/login

For international ccaas - enter the URL: https://beta.ccaas.ozonetel.com/login