Agent Login Report

This report provides a complete record of an agent's activity during their logged-in time. It acts as an audit trail and tracks all actions performed by the agent during their shift.

This report monitors the status of agents, with a focus on tracking escalations. Supervisors in the contact centers will find this report useful to identify and resolve issues in real-time by providing up-to-date information on agent availability and workload.

Filters

As an administrator, you can conveniently refine data using two filter parameters: Agent Name and Event. The Agent Name encompasses all agents within the CloudAgent account. The Event filter parameter provides the below options for data filtering:

• All
• login
• AUX
• logout
• calling
• Idle
• ACW
• pause
• Chat
• Busy
• EXCEPTION

Instructions on how to generate it are available by clicking here.