Inbound Call Analytics Report

This report measures the volume of calls that have landed in the contact center in a day, specifically focusing on the journey of the inbound calls (online/offline).

This report generates a web view of the performance on the calls in the contact center for which campaign and for which skill set the call has been assigned. This information can be used to determine the efficiency of the contact center's call-handling processes, identify areas for improvement, and optimize operations.

The report can be used by team leads and supervisors to monitor the performance of the contact center, make informed decisions, and track the progress of improvements.

Instructions on how to generate it are available by clicking here.