What are the steps for adding pause breaks for an agent?
Follow the below instructions and screenshots to add pause breaks for an agent:
- Login into the CloudAgent admin portal and navigate to the 'Configurations' tab in the Admin Tab (refer to the below screenshot)
- Select the 'Pause Reasons' option
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Click on the '+ New Reason' (plus) icon on the top right as shown in the below figure
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Enter the 'Reason' & 'Pause Time' fields data & click on 'Save'
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Updated 13 days ago