Skill Productivity Report

This report measures the number of calls received by the contact center based on the specific skill set or department that the call is assigned to.

This report can be used to optimize staffing levels, monitor performance by skill set or department, and improve the overall efficiency and effectiveness of the contact center.

The report provides a breakdown of the number of calls received for each skill set or department, which can help administrators and supervisors understand the volume of calls being handled by each team and identify areas that may need additional support.

Instructions on how to generate it are available by clicking here.