The Predictive Campaign Performance Report tracks the results of a predictive dialer and the handling of calls by agents in a contact center. It displays data such as the number of dialed calls, their handling status, and campaign specifics.
This report can help managers evaluate the dialer's effectiveness and identify areas for improvement. It also provides valuable information for developers working to optimize the dialer.
For instance, if the report shows a low rate of customer pickups, it may indicate the need for dialer reconfiguration to increase its efficiency.
Updated 2 months ago