This report measures the volume of inbound calls received by the contact center over a specific time, divided by hour.
The report provides a summary of call volume and helps to analyze the load on the contact center, allowing administrators and supervisors to determine if there are enough agents available to handle the volume during different hours of the day.
This report can be used by administrators and supervisors as a basis for workforce management planning, as it provides valuable information on the call volume and agent utilization during different hours of the day.
Instructions on how to generate it are available by clicking here.
Updated 2 months ago