Agent Login Report
The Agent Login Report allows administrators to view and track login and logout activities for each agent. This report is useful for monitoring daily attendance, shift adherence, and agent availability trends.
Here’s a list of possible events and their details:
| Event Detail | Occurs When |
|---|---|
| logoffByAgent | When the agent logs out from the toolbar |
| forceReleaseByAgent | When the agent clicks the Force To Ready State button from the toolbar |
| agentBrowserRefresh | When the agent manually refreshes the toolbar browser |
| refresh | When there is an automated or regular browser refresh |
| logoffByAdmin | When the admin logs out an agent from the dashboard |
| changeMode | When the agent's mode changes |
| reconnect | When the agent clicks on the Refresh button from the toolbar. |
Updated 29 days ago