This report provides a summary of the connected calls in a contact center, based on the selected fields. For example, if a campaign is selected, it generates call information per campaign. The report can be customized based on the different fields available.
To measure the success rate of call connections in the contact center and analyze performance based on different parameters.
This information is useful for supervisors as it provides insight into the performance of the contact center and can help identify areas for improvement.
Instructions on how to generate it are available by clicking here.
Updated 2 months ago