Hourly Phone Call Report

This report measures the volume of inbound calls received in offline mode by the contact center over a specific time, divided by hour.

The report provides a summary of call volume and helps to analyze the load on the contact center, allowing administrators and supervisors to determine if there are enough agents available to handle the volume during different hours of the day in offline mode.

The report will aid Inbound contact center supervisors in optimizing staffing and improving offline center efficiency.

Instructions on how to generate it are available by clicking here.