Campaign Type Filter
Admins can select any campaign type based on the requirement as shown below, parameters in the campaign type are:
Inbound online: Calls received when the agents are online or logged in to CloudAgent.
Inbound offline: Calls received when the agents are offline or not logged in to CloudAgent.
Outbound online: Calls made by the agents when online or logged in to CloudAgent.
Outbound offline: Calls made by the agents when offline or not logged in to CloudAgent.
Updated 12 months ago