Efficient use of the CloudAgent portal plays a key role in delivering high-quality customer experiences. This guide serves as an introduction to the platform, focusing on essential call management capabilities and tools designed for agents.

Outcomes

By the end of this course, learners will be able to:

• Log in to the CloudAgent portal and perform basic operational tasks
• Understand the layout and functionality of the agent screen
• Handle a variety of call tasks, including:
  • Receiving incoming calls
  • Transferring calls
  • Conducting conference calls
• Properly dispose of calls with relevant dispositions
• Utilize additional tools and features available on the agent interface