Efficient use of the CloudAgent portal is vital for quality customer experience.

This guide introduces users to the system and its call management features. Agents, being key communicators, can enhance their skills through this dedicated training, reinforcing our commitment to smooth customer interactions.

Outcomes

After finishing this course, learners will acquire the skills to:

• Log in and carry out basic tasks in the CloudAgent portal.
• Understand the layout of the agent screen.
• Execute diverse call tasks like Receiving, Transferring, and Conferencing.
• Dispose calls
• Comprehend additional features available on the agent's screen.