09 July 2023

What’s New

• Have a better visibility on the number of offline agents added into the system? Review the ‘Phone Number Creation Limit’ option under Settings & via API as well.
• Need control on the number of sub-admins accessing the system? Review the ‘Sub User Creation Limit’ option under Settings
• Callback Timezone on the disposition window will be defaulted to ‘Asia/Calcutta’ for India customers & to user timezone for US customers

Bug fixes

• We’ve cleaned up some dust in the cloud. Everything seems to be settled now.