Dashboard

The Dashboard in the CXi Pulse product provides live data through an array of widgets, offering a comprehensive view of your call center performance.

Key Widgets on the Dashboard

1. Insights: Gain an overview of critical metrics, including:
   1. Total number of calls.
   2. Total call duration.
   3. Positive and negative sentiment trends.
2. Strengths: Identify areas where your team is excelling, such as:
   1. High-performing agents.
   2. Successful campaigns.
   3. Positive customer feedback.
3. Pain Points: Spot areas needing improvement by analyzing:
   1. Recurring customer complaints.
   2. Agents or campaigns with lower performance metrics.
4. Sentiment Overview: Monitor customer sentiment in real-time. View trends in:
   1. Positive feedback.
   2. Negative feedback.
   3. Neutral interactions.
5. Topic Overview: Track key topics discussed in customer calls. Understand which themes are most prominent and how they impact your business.
6. Hourly Call Volume Trend: Visualize call volume trends over the day.

Customizing Your Dashboard

You can tailor the dashboard to meet your specific needs:

• Edit Widgets: Choose which widgets to display based on your priorities.
• Save Layout: Customize the dashboard layout and save it for future use.

Start leveraging the Pulse Dashboard today to gain real-time insights and optimize your call center operations!