This report provides a visual summary of an agent's performance in various metrics, presented in a compact and easily understandable card format.
It gives a comprehensive overview of an agent's efficiency, effectiveness, and proficiency, enabling managers to quickly identify areas for improvement and make informed decisions about coaching, training, or other performance interventions.
This report helps supervisors to identify the top and bottom-performing agents in the contact center based on the number of calls they have handled.
Instructions on how to generate it are available by clicking here.
Updated 3 months ago