This report measures the volume of calls that have landed in the contact center in a day, specifically focusing on offline calls, either inbound or outbound.
To understand how many calls have landed in the contact center for which campaign and for which skill set in offline mode. The report provides insight into the number of calls received by the contact center and helps to determine the efficiency of operations for offline calls.
The report can be used by team leads and supervisors to monitor the performance of the contact center, make informed decisions, and identify areas for improvement.
Instructions on how to generate it are available by clicking here.
Updated 2 months ago