Call disconnection in the queue can happen due to the following reasons and these are the reasons to check for.
- The channels are full. Usually, your DID / TFN itself would not connect if this is the case.
- Check if you have a queue timeout configured for the skill where calls are disconnecting in the queue. ( Skill > queue timeout field )
- Check if it is showing as a user hangup in CDR. If yes, then mostly it is caller behavior and has nothing to do with the system as such. ( NOTE: Userhangups can also happen because you have lost network on your agent side and there is no one to answer the calls and hence users hangup )
- Skill is not configured in the campaign or skill configured in IVR and skill added in the campaign are different.
Updated 2 months ago