How to generate a Report

The following are the steps to generate a report:

  • Click on the highlighted button to select filters. A new popup window will appear as shown in the figure.
  • Select filters as needed if you are searching for data on a specific campaign, agent, or skill. This is optional. For information see Filters.

  • The default report shown will be of yesterday’s date, as per requirement this can be changed by clicking on the highlighted button as shown below.

  • When clicked, a dropdown menu will be shown as shown above. Click on custom to select the date range if the required report is more than the last 7 days.
  • Select the date range as shown above for which the report is required and click on Set to generate the report.