IVR Feedback Details Report

The IVR Feedback Details Report captures customer feedback provided at the end of interactions through the IVR system. This report is a valuable tool for measuring satisfaction and identifying opportunities to improve service delivery.

Purpose of the Report

• Gauge Customer Satisfaction: Collect responses from post-call IVR surveys.
• Measure Net Promoter Score (NPS): Use feedback to determine customer loyalty and satisfaction levels.
• Guide Service Improvements: Identify areas of concern in agent handling or IVR design based on customer feedback.