This report measures the performance of the agents in the contact center based on the type of campaign (inbound or outbound). It also measures the handling time of each agent for successful connections.
This information helps to determine the efficiency and effectiveness of the agents in handling calls and can be used to identify areas for improvement and training.
The report can be used by individual business managers of the Inbound contact centers to monitor the performance of the agents and make informed decisions regarding resource allocation and training.
Instructions on how to generate it are available by clicking here.
Updated 3 months ago