This report evaluates the overall performance of an individual agent within a contact center.
It provides an assessment of the agent's proficiency, efficiency, and effectiveness in handling customer inquiries.
This report tracks an agent's performance in a contact center. Supervisors in the contact centers will find this report useful as it provides insight into an agent's efficiency, effectiveness, and overall proficiency in handling customer inquiries.
Instructions on how to generate it are available by clicking here.
Updated 2 months ago