This report measures the performance of the contact center in terms of incoming call volume and successful call connections.
This report provides a breakdown of the total number of calls that have landed in the contact center by campaign and skill set. This information helps determine which campaigns are generating the most calls and which skill sets are handling the most volume. The report can assist in identifying which campaigns and skill sets may need additional resources, such as additional agents or training, to improve performance.
Team leads and supervisors of inbound contact centers will benefit from this report, which can be viewed in graphical or tabular form by clicking the top button.
Instructions on how to generate it are available by clicking here.
Updated 2 months ago