The report provides a summary of the outcome or final status of each chat interaction in the contact center, as designated by the agent handling the chat.
The information can be used to understand the types of inquiries or issues being addressed through the chat channel and to track the efficiency and effectiveness of the chat operations.
Supervisors of Inbound contact centers will find this report useful about what disposition is given for each chat or digital interaction.
Instructions on how to generate it are available by clicking here.
Updated 3 months ago