Broadcast Messaging

The Broadcast Messaging feature allows supervisors to send important notifications directly to agents' toolbars, ensuring timely and efficient communication.

The Broadcast Messaging icon is located on the right bottom of the admin login page.

Below are the key functionalities and details of this feature:

  • Broadcast messages appear in the notification icon on the Agent toolbar login page, ensuring visibility.

  • Supervisors can send broadcast messages to individual agents, multiple agents, agent groups, or a combination of these.

  • Supervisors can view the current day's broadcast message history for individuals or groups.
  • The "Seen By" option shows which agents have viewed the broadcast message.
  • Clicking an agent or group name in the message history auto-populates the recipient field.
  • Supervisors can resend messages to previous recipients with a single click.