Call Detail Reports

This report measures all the possible metrics of calls received by the contact center. It provides a detailed dump of call data and includes a wide range of metrics, such as call volume, call duration, call handling process (online or offline), call outcome (successful or unsuccessful), call wait time, agent handling time, caller information, etc.

This report generates the web view of the performance of the agent on the calls in the contact center based on all possible metrics of the call. This report provides a comprehensive view of the performance of the contact center and helps to determine the efficiency of operations.

The report can be used by team leads and supervisors to monitor the performance of the contact center, make informed decisions, and identify areas for improvement.

Instructions on how to generate it are available by clicking here.