Advanced Retries
The Advanced Retries feature allows admins to define retry logic based on call status and disposition values. This option is available only when editing an existing campaign.
Admins can create multiple retry scenarios to optimize outreach efforts and improve contact rates.
Retry Configuration
| Field | Description |
|---|---|
| Max No. of tries per Day | Sets the maximum number of retry attempts allowed in a single day. |
| Max No. of Days to Retry | Defines the total number of days over which retries can be attempted. |
Prioritize Schedule Retries: Prioritizes records that haven’t yet been reached when executing scheduled retry logic.
Retry Conditions
You can define multiple retry cases, each with specific combinations of call status and disposition. These cases are governed by logical conditions:
- OR Logic: A retry is triggered if either the call status or disposition matches the defined condition.
- AND Logic: A retry is triggered only when both the call status and disposition match.
For each case, you can also define:
- Number of retry attempts
- Time intervals between retries
This setup allows you to fine-tune retry behavior based on campaign goals and past call outcomes, maximizing reach while respecting customer preferences.
Updated 20 days ago