Integration with FreshDesk
This support article provides a detailed guide on how to seamlessly integrate CloudAgent with FreshDesk
Pre-Requisites
- Customers must have a FreshDesk account to log in & configure the integration.
Installation of the CloudAgent app
- Login to FreshDesk account.
- Click on the 'Settings' icon on the left navigation and search for apps as shown below.
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- Search for the 'KooKoo CloudAgent' app & click 'Install'.
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- Input the API key in the KooKoo CloudAgent installation page (refer to the 'Steps to get the API Key' section).
- The KooKoo CloudAgent widget will be available on the bottom left navigation as shown below.
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- To customize the KooKoo app, go to 'Admin Settings'.
- Search for apps and click on Manage apps
- Select 'Go to Developer Portal' and click on 'New App'
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- Select 'Custom App' and provide a name for the app.
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Upload the zip file provided by Ozonetel and click 'Proceed'
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Steps to get the API Key
- Click on the profile picture in the top right corner and click on 'Profile Settings'.
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- Select the 'View API Key' tab on the Profile Settings page to view the API key.
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- Copy the API key and paste in the KooKoo CloudAgent installation page.
Updated 13 days ago