This report measures the performance of the contact center's campaigns by providing a breakdown of the number of calls received for each individual campaign.
Additionally, this report can be useful for tracking the success of individual marketing campaigns and for making data-driven decisions about the allocation of resources to specific campaigns. This report gives the entire contact center performance.
The report helps administrators and supervisors understand the volume of calls received for each campaign, allowing them to identify the most active campaigns and allocate resources accordingly.
Instructions on how to generate it are available by clicking here.
Updated 2 months ago