Mode Type Filter
Admins can select any mode type based on the requirement as shown below, more information on the parameters in the Mode Type are:
| Field | Description |
|---|---|
| Blended | In this mode, Agents can take all types of interactions (calls and digital) with the customers. |
| Digital/Chat | In this mode, the Agent can take any interactions based on digital mode for example Facebook, Twitter, Web Chat, SMS, WhatsApp, and Email. |
| Inbound | In this mode, agents can receive Inbound calls and Predictive dialer calls. Since the predictive dialer queues the calls for agents, Inbound mode allows them to receive these calls. |
| Manual | In this mode Manually type a number in the dialer for outbound calls. |
| Preview | In this mode, the agent can see the number in the dialer to dial the call or skip the dialer for auto-outbound calls. |
| Progressive | In this mode, calls are placed automatically for outbound calls. |
Updated 5 months ago