Admins can select any mode type based on the requirement as shown below, more information on the parameters in the Mode Type are:
|In this mode, Agents can take all types of interactions (calls and digital) with the customers.
|In this mode, the Agent can take any interactions based on digital mode for example Facebook, Twitter, Web Chat, SMS, WhatsApp, and Email.
|In this mode, agents can receive Inbound calls and Predictive dialer calls. Since the predictive dialer queues the calls for agents, Inbound mode allows them to receive these calls.
|In this mode Manually type a number in the dialer for outbound calls.
|In this mode, the agent can see the number in the dialer to dial the call or skip the dialer for auto-outbound calls.
|In this mode, calls are placed automatically for outbound calls.
Updated 2 months ago