Customer Interaction Details Report

Track IVR Navigation: Understand the exact paths customers follow through IVR menus.
Analyze Customer Behavior: Determine where customers drop off, repeat actions, or hesitate.
Identify Customer Needs: Use behavior patterns to align your IVR flow with actual customer intent.

The Customer Interaction Details Report provides insights into how customers engage with your IVR (Interactive Voice Response) system. By tracking the navigation paths taken by customers during IVR interactions, this report helps uncover customer intent and behavior.