Getting Started
For a smooth start, here's how to access CloudAgent:
- Use Google Chrome or Mozilla Firefox browsers for the best experience.
- Note: All screenshots are from Google Chrome.
- To log in, visit the following URLs based on your account:
- Domestic CCaaS users: https://cloudagent.ozonetel.com/
- International CCaaS users: https://beta.ccaas.ozonetel.com
- Select the blue-highlighted "Agent Login" to sign in as an agent. Don't use the other login meant for Admin.
Bookmark the main login page for quick access. This ensures agents can reach the login screen easily.
- Enter the appropriate agent login credentials. Once all the required fields are filled, click "Login" to access the home page.
Refer to the below table for further details:
| Phone Number | SIP: Choosing this option automatically assigns a SIP number to you. Phone: Select this option if you're using a CloudAgent registered phone number. Enter the number accordingly. |
| Account ID | CloudAgent account ID |
| Agent ID | The unique ID assigned to an agent |
| Password | Password for authentication, assigned by the admin |
Updated 15 days ago