Getting Started

For a smooth start, here's how to access CloudAgent:

  • Select the blue-highlighted "Agent Login" to sign in as an agent. Don't use the other login meant for Admin.

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Bookmark the main login page for quick access. This ensures agents can reach the login screen easily.

  • Enter the appropriate agent login credentials. Once all the required fields are filled, click "Login" to access the home page.
    • In the case of agents using the 'SIP' Login option - SIP number input is not needed
      • Note: Ensure SIP numbers are added in the 'Agent Phone' section of the 'Manage Numbers' configuration page (see details)
      • Note: Make sure the SIP locations are configured appropriately (see details).

Refer to the below table for further details:

Phone NumberSIP: Choosing this option automatically assigns a SIP number to you.
Phone: Select this option if you're using a CloudAgent registered phone number. Enter the number accordingly.
Account IDCloudAgent account ID
Agent IDThe unique ID assigned to an agent
PasswordPassword for authentication, assigned by the admin