Integrating Ozonetel's CloudAgent app into Fresh Chat enables users to manage calls directly from Fresh Chat.

Benefits

• Allowing access to all CloudAgent telephony features from one place.
• Visualize the call details and recordings, and allow agents to make external calls.
• Enhanced agent productivity and a better experience.

Integrating Steps:

Here is a video guide to Ozonetel-Fresh Chat integration.

Once you are logged into your fresh chat account follow these steps to integrate:

1. On the left menu navigate to Settings -> Admin Settings.

2. Access the Marketplace and Integrations tab and go to Marketplace apps.

3. Search for Ozonetel's app and install it.

   

4. On the app configuration page, fill out the required information.

   1. CA - Allow agent location: Allows agents to select CloudAgent location before login.

   2. CA - Location: CloudAgent location for agent (INDIA / US).

   3. Click2Call: Allow Agent to make Click2Call from FreshChat.

   4. Domain (Freshworks CRM Domain): Find the Freshworks CRM domain at Settings -> Admin Settings -> API Settings -> CRM API details -> Your bundle alias.

   5. API Key Token (Freshworks CRM API Key): Find the Freshworks CRM API Key at Settings -> Admin Settings -> API Settings -> CRM API details ->Your API Key.

      

   6. FreshChat Domain (FreshChat Domain): Find the FreshChat domain at Settings -> Admin Settings -> API Settings -> API details for chat -> Your chat URL.

   7. Chat Token (FreshChat Token): Find the FreshChat Token at Settings -> Admin Settings -> API Settings -> API details for chat -> Your API Key.

      

5. Click save, and the Ozonetel widget will appear on the left menu. Use your Ozonetel credentials to log in.