This report provides insights into the efficiency of the predictive dialer and the agent performance during a day for a specific campaign in the outbound or inbound calls in a contact center.
The report measures the number of calls dialed and the success rate of connecting to customers, as well as the agent's handling of the calls.
This information can be used to improve the performance of the dialer and optimize the calling data if the pickup rate is low, indicating that the predictive dialer is not functioning efficiently.
Managers of the dialing process will find this report useful to gather productive dialer information and the developers to reconfigure the predictive dialer if needed.
Instructions on how to generate it are available by clicking here.
Updated 3 months ago