Overview

CXI Audit is an AI-driven quality monitoring tool that automatically analyzes customer calls and scores them against predefined parameters. Designed for QA Managers, Supervisors, and Operations Leaders who want to:

• Ensure compliance without manual auditing.
• Improve agent performance through structured scoring.
• Deliver consistent, high-quality customer experiences.
• Get transparency into call quality at a scale

Key Value Propositions

• Automated QA: System reviews calls based on configurable parameters and templates.
• Flexible Configuration: Parameters, categories, and templates can be customized to fit business goals.
• Actionable Insights: Dashboards and reports highlight strengths, gaps, and trends.
• Audit Transparency: Standardized scoring ensures fairness and accuracy.