This report summarizes the capacity of agents in handling calls in a contact center.
It provides information on the number of calls an agent can handle, helping to identify areas for improvement and ensure efficient utilization of resources.
This report allows managers to track and evaluate an agent's performance on an hourly basis. It provides insight into an agent's efficiency, effectiveness, and overall proficiency in handling customer inquiries, helping to identify areas for improvement and adjust staffing levels as needed.
Instructions on how to generate it are available by clicking here.
Updated 2 months ago