When estimating how Outbound IVR blasts will run based on subscribed channel/port capacity, there are a few important factors to consider:
- First, the number of channels/ports assigned to your account will impact the overall capacity for making outbound calls.
- If your account also has agents and inbound calls, you'll need to calculate how many free channels are available on the carrier/telecom side for dialing IVR call blasts.
- If you don't have agents, the free channels/ports will be as ordered by the customer.
- Finally, if you're running multiple IVR call blast campaigns, we'll only dial to the maximum channels available across campaigns. Admins will need to prioritize campaigns if needed.
Single channel indicates one call at a time.
Updated 3 months ago