- Customers must have a Zendesk account to login & configure the integration.
- Login to the Zendesk account.
- Click on 'Settings' icon in the left navigation as shown below
- Click 'Go to Admin Center' in the settings page
Select 'Apps and Integrations' in the Admin Center page
Click on 'Marketplace' in the My Apps page as shown below
- Search for 'CloudAgent' in the marketplace and select the 'Cloudagent Call Center Integration' app
- Install the 'CloudAgent' app
- Post successful installation, the CloudAgent app will be visible on the top right side of the home page as shown below
- To customise the 'CloudAgent' app, click on the 'Private Apps' tab under 'My Apps'
- Select 'Upload Private App'
Provide a name for the app
Upload the zip file provided by Ozonetel and select 'Upload'
Updated 3 months ago