Threshold
There are some differences for some reports, an extra button is present to set the threshold as shown below. When clicked on save, whatever threshold is set for whichever parameter, the report generated will be highlighted in red if any data is out of the set threshold.
The data in the Abandoned calls is o and 1. If the threshold is set as 1 in abandoned calls as shown below, then the Agents which have the abandoned calls as 1 will be highlighted in red, likewise for all the fields in the Threshold.
The following reports have the Threshold button to view the reports with more clarity:
- Offline Phone Overview Report
- Performance Dashboard Report
- Call Details Report
- Campaign Productivity Report
- Conference Details Report
- Customer Hold Reports
- Inbound Call Summary Report
- Missed Call Report
- Hourly Call Details Report
- Hourly Phone Call Report
- Organization Summary Report
- Outbound Call Summary Report
- Phone Productivity Report
- Predictive Campaign Performance Report
- Skill Productivity Report
- Agent Call Summary Report
- Agent Disposition Report
- Agent Login Report
- Agent Productivity Report
- Hourly Agent Call Report
- Digital Detail Report
- Agent Summary Report
Updated 5 months ago