This report is useful to audit trail reports on whether any changes were made to the contact center, for example, if any changes were made to the campaign that will be tracked in this report to ensure accountability.
To have control and an audit trail for regulatory purposes. Since contact center configurations are crucial to maintaining a fully working support/sales service, it is important to have a log of all changes made and who made those changes.
This information is valuable to both IT teams and contact center supervisors as it helps ensure that the support and sales service remains fully functional.
Instructions on how to generate it are available by clicking here.
Updated 2 months ago