This report provides a comprehensive view of call dispositions in the contact center, breaking down the data by agent, campaign, and skill, allowing managers to understand the different types of calls received and how they were handled.
This report provides insight into the outcome of each call, as classified by the agents who handled the calls, and can help to identify trends and patterns in customer inquiries and interactions.
Supervisors of Inbound contact centers will find this report useful for what disposition is given for each call.
Instructions on how to generate it are available by clicking here.
Updated 3 months ago