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Boosting Employee Performance with Real-Time Workforce Insights

In today’s fast-moving workplace, employee performance is no longer measured only by attendance or hours spent working. Organizations are increasingly focused on efficiency, engagement, and meaningful outcomes. With remote and hybrid work becoming the norm, managers often face challenges in understanding how work is progressing, where employees may need support, and how productivity can be improved without disrupting trust. This is where real-time workforce insights become a powerful advantage for modern businesses.

what are the API for dailing the number from nodejs backend and passing SIP / WebRTC Stream back to node js for processing ?

from my backend of node js i have to use the ozonetel to make call to the users and then their realtime audio i have to pass to backend to process further

API to fetch customer response & checkpoint details shown in UI (Detailed View)

I am trying to fetch customer response / checkpoint details shown in the UI Detailed View via API.
I have used Fetch CDR Details and Fetch CDR By Pagination, but these do not return the Response column or Checkpoint data.
Could you please confirm which API provides this data, or if it is not exposed via CDR APIs?

Send Bulk Data via Api

We are planning to send bulk campaign data (approximately 5,300 records) from salesforce to Ozonetel via API and would like your guidance on the best and recommended approach.

Where do i find `agentPhoneName` ?

how do i find

Exploring API

which api returns the agent email id ?

What are public IP's of Ozonetel ?

I am currently testing out of Ozonetel outbound campaigns and IVR flow.

What is the format of customerNumber when sending it in the payload?

  • Should we add "+91" in front of number or just "91"