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Exploring API

which api returns the agent email id ?

What are public IP's of Ozonetel ?

I am currently testing out of Ozonetel outbound campaigns and IVR flow.

What is the format of customerNumber when sending it in the payload?

  • Should we add "+91" in front of number or just "91"

integration fields required

what all fields will be required in a table to save data from the api for fetch cdr by pagination(token based)

Outbond IVR report

"Hi, is there any API through which I can get the IVR report of each outbound campaign by simply passing the campaign name?"

Where can I find the information about the last call taken by a specific agent?

Where can I find the information about the last call taken by a specific agent?

CRM Integration

I have my own CRM, Can I use ozonetel to just manage my inbound/outbound calls through my CRM application ?

retrieving campaign list

can we get campaign list based on campaign type

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How to integrate with Retell AI

Hi, I am using Retell AI voice agent to handle customer support issues. How can I integrate ozonetel with Retell AI? What options do I have to integrate it with third party tools for handling calls?

action parameter in addCampaignData API

i the api addBulkData/format/json, i am passing parameter action: start , but campaign is not starting after data upload process is complete